When do licences get removed from the 365 Admin portal?

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When do licences get removed from the 365 Admin portal?

Morning All,
Having just attended the training course this morning, I thought I’d ask my first question:
I have a customer that as an EAS and they are currently in the 1st month of their 2nd year, and despite trueing down their M365 E3 licences from 2,200 to 2,100 at the anniversary, the licence quantities for M365 E3 still show as last year’s total. At what point do Microsoft change the quantities that the customer has? If the customer hasn’t actually unassigned the 100 licences, do they disappear or does the customer get charged for them?
Sorry – I know that’s more than one question!
Thanks in advance,
Nick

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Posted by (Questions: 1, Answers: 0)
Asked on December 4, 2025 9:41 am
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Nice question thank you Nick. That's exactly what this section is for, those questions you can't find documented anywhere but for which others may have real-world experience. Watching this space...
( at December 4, 2025 11:06 am)
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Hi Nick, I think this could have something to do with the Grace Period, we've experienced this too. As far as I know it was after 90 days at the latest when the customer's tenant was also showing the correct numbers the partner saw in his portal.

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Posted by (Questions: 0, Answers: 1)
Answered on December 10, 2025 12:44 pm
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